Privacy Policy

Privacy Policy

Introduction

Welcome to https://coolsculpting-spa.storysurge.net (hereinafter referred to as “CoolSculpting Spa,” “we,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and in accordance with applicable data protection laws. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of your engagement with CoolSculpting Spa’s online presence, including but not limited to:

  • Our official website located at https://coolsculpting-spa.storysurge.net
  • Any mobile or desktop applications developed by us
  • Online services and products offered through our platform
  • Interactions via email, phone, text messaging, or other communication channels

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with CoolSculpting Spa in the following scenarios:

  1. As an Authorized User: If you use our applications or services under a registered account.
  2. Website Visitors: When you browse our websites linked to this policy.
  3. Communication: For any communications initiated by us, including newsletters, promotional emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details related to your registration and account creation, such as username, email address, and password (hashed and encrypted).
  • Payment Information: Credit card numbers, billing addresses, and payment history required for transactions.
  • Financial Information: Banking details and financial records associated with payments or refunds.
  • Purchase Information: Items purchased, quantities, prices, and transaction dates.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and advertising IDs.
  • Location Data: Geolocation information provided by your browser or device settings when you interact with our services.
  • Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  • Social Media Information: If you choose to connect our services to your social media accounts, we may collect data from those platforms (e.g., name, profile picture).
  • Product Information: Details about the products you view, search for, or purchase on our site.

We gather this data through multiple sources: user input forms, account settings, online interactions, analytics tools, and third-party service providers.

Cookies and Similar Technologies

CoolSculpting Spa uses cookies and similar technologies to enhance your experience and understand how you interact with our website. Cookies can be categorized as:

  1. Strictly Necessary: These ensure basic functionalities of our site, such as enabling login or maintaining session state.
  2. Preferences: Used to remember your preferences and settings for a personalized experience.
  3. Analytics: Help us analyze website traffic and user behavior, providing insights for improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purpose it was collected for. The retention periods vary based on legal requirements, business needs, and the types of data involved:

  • Account information and transaction records may be retained indefinitely or until your account is deactivated.
  • Financial and payment data are usually kept for a period prescribed by law (e.g., 7 years in many jurisdictions).
  • Purchase history and product preferences might be stored for up to 5 years after your last purchase.
  • When you unsubscribe from our communications, we will delete or anonymize your contact information from our marketing databases.

Security Measures

We prioritize the security of your personal data and implement robust safeguards to protect it from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: We use encryption protocols to secure data in transit and at rest.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  • Access Controls: Our systems have access controls to ensure that only authorized personnel can access sensitive information.

Children’s Privacy

CoolSculpting Spa does not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such information, please contact us at the address provided below, and we will take prompt action to rectify it.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Rectification: You have the right to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your personal data.
  • Restriction: You may limit our use of your personal data in specific circumstances.
  • Portability: You are entitled to receive your personal data in a structured, commonly used format.
  • Objection: You have the right to object to the processing of your data for certain purposes.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or make data-related inquiries, please reach out to our privacy team at the contact details provided below. We will respond promptly and in line with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified via a prominent notice on our website or through email to registered users. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

For any questions regarding privacy, data protection, or this Privacy Policy, please contact us:

We value your trust in our commitment to privacy and security. By using our services, you acknowledge the practices outlined in this Privacy Policy.